The ratings won't load or display correctly

Display problems are usually a browser cache or connection issue. These steps clear it up. If you see 'Failed to fetch', turn off your VPN, the site can't be used through one.

When the ratings won't load, show a blank grid, or display with broken columns, it's almost always something on the device or browser end rather than a problem with the ratings themselves. Work through the steps below in order, most people are fixed by the first two.

Seeing "Failed to fetch"? Turn off your VPN

The most common cause of a Failed to fetch message is a VPN. For security we don't allow the site to be used through a VPN, so if you're connected through one the ratings won't load and you'll see that error.

Turn off your VPN (and any "secure browsing", "private relay" or "secure network" feature on your device or in your browser), then reload the page. That fixes it in almost every case.

If you're not knowingly using a VPN and still see "Failed to fetch", some internet providers and privacy tools route your connection in a way that looks like one. Try switching to your normal home or mobile network, and if it still won't clear, contact us with the message you're seeing and we'll get your connection added to our allow list.

Quick fixes (in order)

1. Hard-refresh the page with Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac). This forces the browser to fetch the latest version instead of a stale cached one.
2. Try a private / incognito window, or a different browser entirely (Chrome, Edge, Firefox, Safari). If it works there, the issue is cached data in your normal browser, clear the cache for the site.
3. Disable ad-blockers and privacy extensions for the site. Aggressive blockers can strip out the scripts the ratings grid needs to draw.
4. Check your connection. A weak mobile signal or a dropped Wi-Fi connection can leave the grid half-loaded. Switch networks if you can.
5. Update your browser if it's an old version, then refresh again.

Still not loading?

The full WebRatings grid is data-heavy. On older phones or tablets, loading every race at once can struggle, load one meeting at a time rather than All Races. For a refresher on the different ways in, see How to navigate the ratings, and if you're trimming the grid down to fewer columns to lighten it, see Customising your ratings view & columns.

If you've just upgraded and the limited view is the issue rather than a loading failure, that's a session problem instead, see I upgraded but can't see the full ratings.