Troubleshooting
Quick fixes for the most common RatingTheRaces issues: login problems, missing NagMe emails, ratings not loading, payment hiccups and display glitches.
I forgot my password / I can't log in
Reset your RatingTheRaces password in a few steps, and fix the most common sign-in problems: wrong email address, unconfirmed account or an expired reset link.
I'm not receiving my NagMe emails
Not getting your NagMe alerts? Check your spam folder, whitelist our sending address and confirm your notification settings so emails arrive every time.
I upgraded but can't see the full ratings
Just upgraded but can't see your new ratings yet? A quick log-out and log-in almost always applies your new membership access straight away, here's how.
The ratings won't load or display correctly
If the ratings won't load, clear your browser cache, try a different browser, check you're online and disable any ad blockers, these fix most display issues.
When are ratings published and how often updated?
RatingTheRaces ratings publish ahead of racing, usually around 1pm the day before, then refresh through the day with live odds right up until the off.
An article says I'm not Premium when I am
Signed in as Premium but an article still shows the upgrade box? Your sign-in session has gone stale. Log out, sign in on the ratings, then reopen it.