---
title: "I'm not receiving my NagMe emails — RatingTheRaces Support"
description: "Not getting your NagMe alerts? Check your spam folder, whitelist our sending address and confirm your notification settings so emails arrive every time."
url: https://ratingtheraces.com/troubleshooting/nagme-emails/
date_modified: "2026-06-20"
---

[Help Centre](https://ratingtheraces.com/support/) / [Troubleshooting](https://ratingtheraces.com/troubleshooting/) /I'm not receiving my NagMe emails

# I'm not receiving my NagMe emails

Fix all plans new

If NagMe alerts aren't arriving, it's almost always email delivery. Work through these checks.

NagMe emails you the moment a horse you're tracking is next declared to run. If those alerts have gone quiet, the cause is nearly always email delivery rather than NagMe failing to fire, the checks below resolve the vast majority of cases.

## Work through these checks

1.  **Check your spam / junk folder.** A single NagMe email landing in spam can train your provider to filter the rest. If you find one, mark it as "Not spam".
2.  **Add our sending address to your contacts / safe senders.** Whitelisting it tells your provider the emails are wanted, which stops them being silently filtered.
3.  **Confirm email alerts are enabled** in your account settings. If notifications were ever switched off, no email will be sent however many horses you're tracking.
4.  **Check the email address on your account** is current and spelt correctly, alerts go to whatever address is on file.
5.  **Make sure the horse is still active and due to run.** NagMe only emails when the horse is actually declared; a horse that's retired, sold abroad or simply not entered won't trigger an alert.

## NagMe limits by plan

Each plan has a NagMe quota. If you've hit your limit, newer horses may not be tracked, Premium increases the limit and Professional increases it again. See [What's included in a Free account?](https://ratingtheraces.com/plans-billing/free-account/) for the free quota, then [What's included in a Premium account?](https://ratingtheraces.com/plans-billing/premium-account/) to raise it.

## Adding more horses

To start tracking another runner, see [How to add a horse to your NagMe](https://ratingtheraces.com/tools-features/nagme/).

Checked everything and still no emails? Contact support with your account email and the name of a horse you expected an alert for.

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